Cancellation Policy

In some cases, we may require a deposit of 25% for your booking. A deposit is usually taken for bookings of more than $500, or for bookings that are during peak times. We'll let you know if we require a deposit during the booking process.

When you're booked in for our catering services (whether a deposit was required or not), it means that we have saved the date for your event and may have to decline other catering requests, and depending on the date, we may have already begun food preparation for your event. For these reasons, we have the following cancellation policy:

  • For cancellations notified 45 days prior to the event date, we can refund the client the full amount;
  • For cancellations notified between 45 to 6 days prior to the event date, we will retain the deposit and refund the client the remaining 75%;
  • For cancellations notified 6 days to 3 days prior to the event date, we require 50% of full payment to cover loss of sales, food, and labour;
  • For cancellations notified 2 days or less prior to the event date, we require full payment to cover loss of sales, food and labour.

We want to make your event go smoothly and successfully for you, so if you have any questions or concerns before booking, get in touch with us and we can chat.